IT Help Desk Services for Orlando
Full Problem Resolution & Expert Customer Service
In the world of IT, problems happen. Computer systems crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your Orlando-based business to an abrupt – and potentially damaging – halt.
With Aurora InfoTech’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
that our certified and highly-trained help desk technicians are just a phone call away – and whether you’re dealing with hardware, software, or network issues, our team will work with you until the problem is solved.
Proactive Care & Maintenance
Not every support issue can be called a catastrophe, that is until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our help desk service is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Our technicians receive regular training, coaching, and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
Peace of Mind and Support When You Need It
For many Orlando businesses, IT support is little more than an afterthought – and it’s not until a problem actually prevents people from doing their jobs that anyone realizes proper tech support isn’t in place. Aurora InfoTech’s Help Desk is designed for one thing only – to provide best-in-class service and support to our clients, so you can enjoy peace of mind knowing that the right help is just a phone call away.
Our Help Desk technicians can be contacted via phone, email or even web-based chat – so your employees can get the help they need quickly. Contact us today to learn more!
Here are a few more benefits to outsourcing your IT Help Desk Service to us:
200+ Certified and Highly Trained Technicians
With over 24+ distinct certification types, we have the necessary skill-sets available to tackle even the most complex IT problems.
More Experience for Swifter Issue Resolution
Our Help Desk is staffed by certified and highly trained technicians with a minimum of two years’ experience resolving application, desktop, and network-level issues. So, when you call, you can count on receiving reliable top-tier support.
An Incredible Knowledge Base
We can help you with just about anything computer related, and when we can’t, we’ll find someone who can.
Live Support, 24/7
Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call
With improved reliability and significantly reduced downtime, you’ll see an increase in how much work gets done by your employees.
More Available Capital
Because you’re not paying us to be there full time, we reduce your IT costs significantly, leaving capital available for other projects.
Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.
So, if you need quality IT Help Desk Services in Orlando, Contact Us today to find out more.